Giovanni,
Unfortunately I do not recall your email to my company, based on the name. please directly send me the email you have previously sent to our
[email protected] email address. My email address is
[email protected]
All Badger airbrushes have a lifetime warranty, but please note we cannot service an airbrush by email. On matters in which we can assist users in remedying concerns on thier own, without the inconvenience of their returning the airbrush to us, we do our best to provide that assistance.
each email to our product service email address is replied to with a thorough troubleshooting guide http://www.badgerairbrush.com/PDF/Ultimate%20101ChooseTroubleshoot.pdf
and a link to what to do to send us your airbrush for factory service.
http://www.badgerairbrush.com/Service-Supprt.asp (Giovanni, if you go to this link it will provide you information on how to get your airbrush serviced. Was this link not provided in the repsonse you received?)
If we realize the writer is not in North America, we will usually try to provide them the most efficient service outlet in proximity to them.
additionally, if you do phone our company during our operating hours (0830 - 1630 CST, Monday-Friday) you will usually get a live voice anwering the phone, not an automated system.
Take air,
Ken 'BADGER' Schlotfeldt
BADGER AIR-BRUSH CO.
President and C.E.O.
BADGER/Thayer & Chandler
AMERICAN MADE AIRBRUSH EXCELLENCE
www.BadgerAirBrush.com