Now that's outstanding customer service! As far as moving stuff well, we aims to please.
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MFH Matra MS11 F1
- Thread starter paddy
- Start date
paddy
Well-known member
Oh dear, more hold ups. I am expecting the 7 missing parts Tuesday however i now find i am missing other parts including the complete radiators/oil coolers and plumbing. Also the rear wing and its bracketry . I will now have to go through the complete parts list and the parts i have but TBH i am thinking of just writing this build off.
paddy
Well-known member
As far as i can ascertain from others its not unusual. One guy on large scale modeller said he was missing 75% of the metal parts 
i suspect they have models they scavenge for parts for others and these sometimes get sent out by mistake. I probably wont bother again with these models, i have several in stock that i might just sell on. To be brutally honest they are a bit beyond my skill set....
i suspect they have models they scavenge for parts for others and these sometimes get sent out by mistake. I probably wont bother again with these models, i have several in stock that i might just sell on. To be brutally honest they are a bit beyond my skill set....
Heavens Eagle
Well-known member
Keep on it Paddy! After doing such fabulous work on that engine, don't let a little thing like missing parts get you down.
paddy
Well-known member
Thanks Paul
When i was in engineering i made medical and scientific research equipment. Mostly very small volume apart from one machine for recording the speed various thinners etc would evaporate off from paint as part of the drying process. basically it was the difference between paint drying too quickly or never drying or taking weeks. I made about 100 a year of these over 35 years. These machines used consumables and accessories which provided a steady order to this bread and butter line. In 35 years and 3500 machines i never had a single complaint that a part was missing. I would point out that i ordered the materials needed, machined the parts, assembled , packed and posted these machines myself. There is absolutely no reason at all for parts to be left out and its a crying shame to me that a Japanese company, obviously high precision and 99% in house produced can consciously decide to let the customer check the box content and offer a no quibble replacement service rather than do the job themselves...
Talking to other builders they have all had missing parts, one guy with70% of the metal parts missing , but they all praise the great service in replacement parts ???. I can honestly say that if i had done this in my job i would have got a couple of warnings and lost my job in fact i would have been so embarrassed i would have offered to resign.
When i was in engineering i made medical and scientific research equipment. Mostly very small volume apart from one machine for recording the speed various thinners etc would evaporate off from paint as part of the drying process. basically it was the difference between paint drying too quickly or never drying or taking weeks. I made about 100 a year of these over 35 years. These machines used consumables and accessories which provided a steady order to this bread and butter line. In 35 years and 3500 machines i never had a single complaint that a part was missing. I would point out that i ordered the materials needed, machined the parts, assembled , packed and posted these machines myself. There is absolutely no reason at all for parts to be left out and its a crying shame to me that a Japanese company, obviously high precision and 99% in house produced can consciously decide to let the customer check the box content and offer a no quibble replacement service rather than do the job themselves...
Talking to other builders they have all had missing parts, one guy with70% of the metal parts missing , but they all praise the great service in replacement parts ???. I can honestly say that if i had done this in my job i would have got a couple of warnings and lost my job in fact i would have been so embarrassed i would have offered to resign.
Guess they are more attuned to the model collectors side of the hobby instead of builders.
Heavens Eagle
Well-known member
I get it Paddy. Been there and done that. My one big FUBAR happened years ago. I was fairly new at an electronics company as a draftsman. They had me doing all kinds of stuff including artwork for silkscreens for commercial equipment. This was at the beginning of the home satellite receiver fad here in the US. I had done the artwork, silkscreens were made and hundreds of rack mount units had been made and shipped. Several months later one of the customers called in laughing and asked how we spelled RECEIVER then hung up. Turns out I had spelled it RECIEVER in the artwork and it had gotten by EVERYONE in the company. I felt about = tall. The owner laughed, said fix it and pay more attention in the future. No one really cared as our equipment worked perfectly and was better and cheaper than the competition. I have one of those panels around here someplace.
So you got the rest of the bits on the way?
So the quality control department needs to take a lesson from customer service!
