Good customer service from Spruebros

[wds]

I recently placed an order with Spru for some of the (XF-2) flat white Tamiya paint (which as you know has been hard to find). They sent me the (x-2) gloss (which I already had purchased elsewhere). I let them know that they had sent me the wrong thing, but that it was not worth my time and money to return it to them.

Too late to make a long story short, but they sent me the correct paint at their expense and told me to keep the other paint.

Just to let everyone know that someone is doing something right out there.

Cheers,

Bill

 

[jknaus]

They are the best I've ever delt with. Fast curteous and willing to fix a mistake = AWESOME

James

 

[Iron Mike]

They are absolutely the best in the business, they are where I shop first!

 

[phantom II]

I have nothing but the highest praises for them. Definitely the ones the high mark in the mail order business ! B)

Cheers, Christian

 

[nerdling]

They have always been number one in my book. I only shop with Squadron now if they are having an amazing sale. Spruebrothers will ship things the same day most of the time.

 

[Tony lee]

Don't you just hate it when that happens? You go lookin for a good fight and they take it right out of you. :hmmm

Good folk in Missouri
Tony lee

 

[kryptosdaddy]

I've only bought a hand full of items from them, kits and chemicals- each time I was impressed by their shipping and service. Great business.

 

[Tojo72]

I prefer greatmodels for lower prices,but Spruebrothers are very fast