Another update from Wingnut Wings.
Hi,
A further update on the end of free shipping and new ordering information.
From early July, Wingnut Wings products will be sold and distributed through our very good friends Weta Workshop. Our entire range will now be available at http://www.wetaworkshop.com/shop when their new website comes online in early July.
The Wingnut Wings website is staying but you will simply be directed to http://www.wetaworkshop.com/shop when it comes time to complete your purchase.
We’ll endeavour to make the transition as smooth as possible. Here’s a brief rundown of how these changes will affect you, as a Wingnut Wings customer.
WEBSITE
Is the Wingnut Wings website staying?
Yes. You will still be able to browse our products, reference material, read the latest news, and learn about your model at http://www.wingnutwings.com. The only difference is you will be directed to the Weta Workshop website to complete your purchase.
Can I still order and pay via the Wingnut Wings website?
No. Orders and payments will be made through http://www.wetaworkshop.com/shop
PAYMENT
How can I pay?
You will still be able to pay via PayPal as before, as well as with Visa & Mastercard.
What currency can I pay in?
All prices on the site will be set to US$ by default, but you can choose to pay in EUR €, GBP £, NZ$ or AU$. All non-US currencies will be calculated on the fly based on a daily exchange rate.
ACCOUNT
Do I need a Weta Workshop account to place an order?
No. But there are benefits to creating an account, such as being able to take advantage of the Weta Dollars rewards system.
WETA DOLLARS
What are Weta Dollars?
“Weta Dollars” is Weta Workshop’s online shopping rewards system. Every time you shop, you earn Weta Dollars, which you can then use to save money on your next purchase.
Can I earn Weta Dollars on Wingnut Wings products?
Yes! You can earn Weta Dollars on almost all Wingnut Wings items. Please note that at the present time, Weta Dollars do NOT apply to any extra sprues and parts that you order via email.
How much can I save?
As a starting point, for every 100 United States Dollars you spend, you earn 5 US equivalent Weta Dollars – but the more you buy, the more you save.
For example, spend US$501-1000 in any 12-month period, and you will earn 10 Weta Dollars for every 100 spent. Spend over US$1000, and earn 15 Weta Dollars.
How do I spend my Weta dollars?
Weta Dollars can only be earned and redeemed at http://www.wetaworkshop.com/shop and only on items that you order and pay for by credit card through the online checkout. The Weta Dollars will be credited to your account upon payment.
At check out, you can opt to use your Weta Dollars to offset the cost of your next purchase.
Will my Weta Dollars expire?
Weta Dollars are valid for 24 months from the day they are added to your account.
For more details on the Weta Dollars rewards system, click here.
https://wetaworkshop.zendesk.com/hc/en-us/sections/200272844-Weta-Dollars
Can I save my payment details for my next order?
Yes. If you create an account, you can securely save your credit card details.
SHIPPING/WAREHOUSING
Where are the overseas warehouses located?
Weta Workshop’s warehouses are located in Seattle, Washington (serving the USA, Canada and Mexico); the Netherlands (serving Europe and the Middle East); and Wellington, New Zealand (serving all other nations). Please note that some small products, including engine sprues and spare parts, will only ship from New Zealand. Unfortunately, there will be no shipping from Hong Kong or the ability to select an alternative warehouse to have your order shipped from as previously advised. Sorry.
How will this affect Taxes/VAT etc on my order?
Orders shipped from the Netherlands to EU addresses will have 21% VAT added at check out so you should not incur additional tax collection fees etc. Orders shipped from New Zealand to NZ addresses will have 15% GST added at check out. For everywhere else, depending on what country you live in, and the value of your order, there may be additional customs tariffs and duties, value added tax (VAT) and/or other fees imposed by your government and/or mail provider. Please note that Weta Workshop and Wingnut Wings are not responsible for these fees.
CONTACTING US/CUSTOMER SERVICE
Who can I contact for help?
Anthony is your main point of contact at Weta Workshop. He’s here to help you if you have any questions or problems with your order. Dave will continue to be your go-to person for technical and general enquiries. You can contact them both at support@wetanz.co.nz and help@wingnutwings.com.
How do I order spare parts/replacements?
For now, this system will continue to work as normal. Simply email help@wingnutwings.com with the sprue, item code number from the back of your instruction booklet.
To continue receiving email updates on Wingnut Wings, we recommend signing up to the Weta Workshop mailing list here.
(https://confirmsubscription.com/h/i/E4CC7DD731392F02)
In other news, check out, or even better yet, join in the Wingnut Wings Fans diorama group build online at Large Scale Modeller.
(http://forum.largescalemodeller.com/forum/221-diorama-gb/)
Got a question? Check out the Weta Workshop Help Centre.
(https://wetaworkshop.zendesk.com/hc/en-us)
Regards
Richard Alexander
Coordinator
richard@wingnutwings.com
Wingnut Wings Ltd
PO Box 15-319
Miramar
Wellington 6022
New Zealand
Cheers,
Rich
